Participant Specialist (Part-Time)

Position Summary

Essential Duties and Responsibilities

Program Operations

• Coordinate and manage participant follow-up activities in accordance with grant requirements.
• Assist staff with participant communication and case support activities.
• Support day-to-day program operations to ensure efficient service delivery.
• Complete assigned administrative and operational tasks to support regional workforce programs.
• Provide operational support during periods of high workload or staffing transitions.

• Maintain organized participant files in accordance with organizational policies and funding source requirements.
• Ensure participant documentation is complete, accurate, and audit ready.
• Organize electronic and physical records to support program compliance.
• Monitor documentation for completeness and communicate deficiencies to appropriate staff.

• Enter and maintain participant information within the OSMIS (One-Stop Management Information System).
• Verify data accuracy and completeness within state reporting systems.
• Generate reports and assist with data validation activities.
• Support performance tracking and program reporting requirements.

• Assist with implementation of the One-Flow case management system.
• Maintain participant records within One-Flow following implementation.
• Support staff with system navigation, record management, and operational processes.
• Participate in training and continuous improvement activities related to One-Flow.

• Prepare reports, correspondence, forms, and program documentation.
• Maintain organized program files and tracking systems.
• Coordinate document routing and record retention activities.
• Assist with scheduling, meeting preparation, and operational logistics as assigned.

• Work collaboratively with Career Coaches, Training Coordinator, Program Technical staff, and leadership.
• Provide support across multiple workforce development initiatives as operational needs require.
• Participate in staff meetings, training sessions, and continuous improvement activities.

Minimum Qualifications

• Associate degree in business administration, Human Services, Workforce Development, Public Administration in closely related field.
• Equivalent combinations of education and relevant experience may be considered.

• Two (2) years of administrative, program support, workforce development, or compliance experience preferred.
• Experience maintaining confidential participant records with data management systems preferred.
• Experience supporting grant-funded programs is highly desirable.